A car shipping company should provide a smooth, professional experience. However, at times the driver selected for your shipment may be difficult or unprofessional. Poor communication, unsafe driving practices, delays, and rudeness can all frustrate you, so knowing how to report an unprofessional driver can protect you, your vehicle, and your shipping process.
This guide outlines how to take note of the issue and report it properly so that the company can respond the way that it needs to. Car Shipping Center customers will find that our support team can often resolve driver issues quickly.
Identify What Counts as Unprofessional Behavior
For ensuring your complaint is taken seriously and your issues are documented properly, it helps to have a firm understanding of what constitutes unprofessional behavior. Refusing to answer phone calls or provide updates, giving misleading information, or being late to a pickup or delivery without any prior notice are examples. Indicators include reckless vehicle operation (e.g. improper load secured, driving history with the transport vehicle such as speeding or other forms of careless operation, etc.), discourteous or rude behavior, requests to pay cash or by other means, appearance of alcohol consumption or impairment, lack of work safety practices typical in the industry, or refusal to inspect the vehicle or being allotted a reasonable amount of time to do so. If you see any of these, it is perfectly acceptable to report such behavior.
Document the Issue Immediately
Documenting is key to reporting a driver who acts unprofessional. Make as many notes as possible during the time that the incident is fresh.
What to document:
- Driver’s name
- Company name (if the carrier is a subcontractor)
- Truck number or license plate
- Date and time of the incident
- Description of behavior — Be factual and calm
- Photos or videos, if relevant (e.g., unsafe handling, improper loading)
- Screenshots of text messages or call logs showing communication issues
Clear and organized documents let the company verify your concerns then correct them when possible.
Contact the Car Shipping Company Immediately
After all of the above items have been handled, the next step is to contact the car shipping company providing the driver to arrange for the pick-up. You will have several options if you are using a reputable car shipping company like Car Shipping Center.
How to report:
- Call the customer service hotline for urgent matters
- Send an email with a detailed description and documentation
- Use the online contact form on their website
- Request escalation if the situation is severe
For time-sensitive issues, such as unsafe driving or refusal to do work, you are best off calling.
At Car Shipping Center, we place the utmost value on driver behavior. We analyze all records quickly and initiate corrective action in response to any behavior or misconduct that falls short of expectations.
Know When to Request a Driver Replacement
Not every instance of unprofessional behavior results in the need for replacement.
Request a new driver if:
- The driver appears intoxicated or impaired
- The driver refuses to handle the vehicle safely
- You feel unsafe, threatened, or uncomfortable
- The driver violates major company or DOT regulations
- The driver insists on payment outside official channels
For time-sensitive issues, such as unsafe driving or refusal to do work, you are best off calling.
At Car Shipping Center, we place the utmost value on driver behavior. We analyze all records quickly and initiate corrective action in response to any behavior or misconduct that falls short of expectations.
Follow Up to Ensure the Issue Is Resolved
Not every instance of unprofessional behavior results in the need for replacement.
Tips for effective follow-up:
- Ask for a reference number for your report
- Request details on investigation procedures
- Ask if the company requires additional documentation
- Request confirmation when the case is closed
- Keep a record of all communications
- Companies like Car Shipping Center
The important first step is to get the issue reported and keep following it up so it doesn’t get lost.
Leave Feedback to Help Future Customers
Once the issue is resolved, consider leaving feedback. This will help other customers make good decisions, and encourage companies to maintain standards.
Where to leave feedback:
- Company website testimonial section
- Review platforms (Google, Yelp, Trustpilot)
- Email feedback directly to customer service
And leaving an honest review helps car shipping companies improve their service and hold their drivers accountable.
Why Reporting Matters — And Why Choosing the Right Company Helps
Reporting an unprofessional driver won’t just help prevent the same issue from happening to you. It also helps improve safety and service for other customers. A reliable company like Car Shipping Center guarantees professionalism and accountability in order to keep you entirely safe.
What Car Shipping Center offers:
- Strict driver screening
- Verified transporter identity
- Clear communication protocols
- Responsive customer support
- A structured system for handling complaints
Please know you are not alone if you do experience issues we will do our best to fix them.
Final Thoughts
Reporting an unprofessional driver can stop worry about the car’s condition and your well-being when it is towed. Report the issue. Call the company to ask for a replacement driver. Follow-up to ensure it is on record.
Car Shipping Center offers reliable and professional vehicle transport with a responsive customer service department. We make car shipping safe, smooth, and stress-free toward all our customers.
